Cancellation & Refund Policy
This Policy applies to the activities of NXH Life. It explains how we deal with cancellations and refunds.
NXH Life reserves the right to cancel a program, refuse any enrollment, adjust fees, vary course content or course schedules at any time as deemed necessary.
If you do not give at least 24 hours notification that you cannot attend your session, a cancellation fee will apply, equivalent to the value of the missed session.
Return or refunds for Goods are not available if you change your mind about your purchase.
Clients choosing to withdraw from a program for reasons other than those listed under Refunds will forfeit a portion of their program fee as follows:
Withdrawal after commencement of the advertised start date – withdrawal fee is equal to the full program amount.
You are entitled to a refund, credit or repair for Goods purchased from NXH Life in these circumstances:
If the goods are NOT of merchantable quality - a basic level of quality that would be reasonable to expect;
If the goods don't match the description given when ordered.
Program Transfer or Upgrade
Clients may transfer or upgrade to another program of equal or higher retail price if the original and transfer or upgrade programs have not yet commenced, at the time of application.
Transferring to a program of equal cost incurs an administration fee of $30.
Transferring to a program of higher cost incurs a fee equal to the difference between the program that the client originally enrolled in and the cost of the upgrade program.
Problems or questions
If NXH Life becomes aware of any ongoing concerns or problems concerning our practices, we will take these issues seriously and work to address these concerns.
If you have any further queries relating to this Policy, or you have a problem or complaint, please contact us by email as per the address provided above.
NXH Life is growing and may change from time-to-time. As a result, our policies will be reviewed and may be revised from time to time. We therefore reserve the right to amend this Policy at any time, without notice, within the bounds of the relevant Acts mentioned previously in this policy.